Scarlett Alley will normally ship your order within 24-48 hours. Certain items i.e. jewelry, artisan and handmade goods, may require 1-6 weeks lead time to ship and you will be notified promptly. Orders placed within the Continental United States ship UPS GROUND. UPS will not ship to P.O. boxes, APO, or FPO so a valid street address is necessary for any orders shipping within the United States. Please call for expedited shipping requests. Orders shipped using Standard Shipping will normally arrive in 3-7 days from the time the order has been processed. Some items ship directly from the supplier or artisan. Outside Continental United States - see International Orders below.
STANDARD SHIPPING RATES
|Order Total Up To
(shipping charges will apply to custom personalized items)
Over-sized and/or extra heavy items and orders will require additional shipping charges.
We now ship internationally! International orders ship via United States Postal Service. Shipping charges will be confirmed via email prior to shipment. International customers will pay USPS cost + a minimal service charge. After placing your order, estimated shipping charges will be emailed that will require your confirmation to complete the order process.
Orders for items that are in stock will be shipped within two (2) business days. Items not in stock have variable shipping times. Shipping times on these items will be confirmed via email promptly after your order is placed.
RETURNS / EXCHANGES
At Scarlett Alley, we stand behind our merchandise 100%.
When returning items for product exchange:
- All returned items must be in the original packaging and must be returned to Scarlett Alley.
- Any items returned for reasons other than defects must be unused and in the original packaging.
- Returned items must be authorized in advance by phone or email. Please call 215-592-7898 or email firstname.lastname@example.org. Failure to obtain proper authorization will delay processing.
- There are no exchanges or refunds for used merchandise, sale items, jewelry, hair accessories, hats, lotions & Potions, personalized orders, or custom made goods.
- If you have received a defective item from us, return the item and a copy of your invoice. It will be replaced in a timely manner.
- All claims must be made within ten (10) days of receipt.
- Shipping charges will apply to all exchanges other than defective items.
- There will be a 20% restocking fee for qualified refunds.
For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you have questions about a return, please call us at (215) 592-7898 or e-mail us at email@example.com. We will either issue a replacement, or if there is no replacement, you will have the option for a website store credit or refund to your credit card.
Refunds are not issued except in the case of defective or damaged merchandise that we are unable to replace. Qualifying refunds will be made to the original credit card only and only within 30 days of purchase.
AVAILABILITY OF MERCHANDISE
We do our best to ensure that items listed for sale on our site are available for quick shipment. However, there are situations when items are no longer in stock or are on back-order. Back-ordered or out of stock items can take 1-4 weeks for delivery to us. We will do our best to give you accurate estimated ship times on these items. If you place your order and an item is out of stock or back-ordered, we will contact you promptly.
Special order items may not be canceled and are not returnable, either for credit or refund. Special order items are clearly noted as such.
Prices are subject to change without notice. If a product is listed at an incorrect price, Scarlett Alley reserves the right to refuse, cancel or limit any order placed at the incorrect price.
If you would like to receive occasional special offers, newsletters, and other importat communications from us, you may sign up for our email list. If you make a purchase from us, we will automatically add you to our email list. In order for our emails to reach you and not go directly to junk mail, please add firstname.lastname@example.org to your address book. If you decide you know longer want to receive these communications from us, you may opt-out directly from the link on the email and/or by sending an email to email@example.com.
We guarantee your privacy.
At Scarlett Alley, we are committed to protecting your privacy. Scarlett Alley does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. Scarlett Alley will not collect any personal information about you except when you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information we collect:
- When you order, we request your name, e-mail address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
- When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
- We may also use the information we collect to notify you about important changes at Scarlett Alley and special offers we think you will find valuable.
If you are under 18 years of age, you must have your parent or guardian's permission to order.
1. ACCEPTANCE OF TERMS AND CONDITIONS
Use of Our Site constitutes Your acceptance of these terms and conditions and Your waiver of any and all claims against Scarlett Alley, its parents, subsidiaries, affiliates, contractors, agents, officers, directors or employees arising out of Your use of Our Site or any materials, information, opinions or recommendations contained on Our Site.
All content included on Our Site, such as text, graphics, logos, button icons, images, audio clips and software, is Our property or that of Our content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on Our Site is Our property protected by U.S. and international copyright laws. All software used on Our Site is Our property or that of Our software suppliers and is protected by U.S. and international copyright laws. You may electronically copy and print in hard copy portions of Our Site for the limited purpose of placing an order with Us or using it as a shopping resource. Any other use-including reproduction for purposes other than those noted above, modification, distribution, transmission, republication, display or performance-of the content on a Site without Our prior written permission is strictly prohibited.
Unauthorized copying of the software, or failure to comply with the above restrictions, may result in severe civil and criminal penalties. Unauthorized duplication of the software constitutes copyright infringement and, in the United States, is punishable in a federal criminal action by a fine of up to U.S.$250,000 and imprisonment for up to five (5) years. In addition, federal civil penalties allow the recovery of actual damages based on the number of copies produced plus the profits of the infringer, or statutory damages of up to U.S.$100,000 for willful copyright infringement.
WE PROVIDE OUR SITE ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE OPERATION OF OUR SITE OR THE INFORMATION, CONTENT, SOFTWARE OR MATERIALS AVAILABLE ON OUR SITE (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS, MERCHANTABILITY, NONINFRINGEMENT, OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, DEALING OR TRADE USAGE). IN ADDITION, WE MAKE NO REPRESENTATION THAT THE OPERATION OF OUR SITE WILL BE UNINTERRUPTED OR ERROR-FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTION OR ERRORS. FURTHER, WE TAKE NO RESPONSIBILITY FOR THE CONTENT OF ANY LINKS PROVIDED THROUGH OUR SITE OR FOR THE SITES OF OTHERS THAT LINK TO OUR SITE.
5. CONFIDENTIAL INFORMATION
We do not accept or consider unsolicited material, product suggestions or original or creative ideas (collectively, "Materials") submitted through Our Site. If despite this policy you submit any such Materials, We will deem it Our property. We will not treat the Materials as confidential, and We will not be liable for any use or disclosure of such Materials. Without limitation, We will own the exclusive rights to the Materials and will be entitled to unrestricted use of the Materials for any purpose, commercial or otherwise, without compensation to the submitter of such Materials.
6. LIMITATION OF LIABILITY
WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES (OR ANY LOSS OF REVENUE, PROFITS OR DATA) OF ANY KIND ARISING IN CONNECTION WITH THE USE OF OUR SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING WITH RESPECT TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNT PAID US BY YOU IF ANY, FOR ACCESSING OUR SITE.
8.5 Compliance With Laws. You will comply at Your own expense with all statutes, regulations, rules, ordinances and orders of any governmental body, department or agency that apply to or result from Your use of Our Site.
241 Race Street
Philadelphia, PA, 19106